Shipping policy
Last updated: August 17, 2026
Where we ship
Reluno currently accepts orders for delivery only to United States addresses that are available at checkout. Free Standard Tracked Shipping is included with eligible US orders. Any applicable sales tax shown at checkout is separate from shipping.
Estimated delivery
Most US orders are estimated to arrive within 8–15 business days after order confirmation. This estimate is based on current fulfillment information and is not a guaranteed delivery date. Weekends, holidays, remote delivery locations, carrier disruptions, weather, customs processing, high order volumes, or other circumstances outside our direct control may cause delays.
If we cannot dispatch an order within the timeframe stated when the order was placed—or within 30 days when no specific dispatch timeframe was stated—we will contact the customer with an updated estimate and provide the option to accept the delay or cancel the unshipped order for a full refund.
Separate parcels
Products included in the same order, including bundle items and complimentary gifts, may be fulfilled by different suppliers or warehouses. They may arrive in separate parcels and on different dates. You will not be charged additional standard shipping because an order is divided into multiple parcels. Where available, we will provide a separate tracking number for each parcel. Delivery of one parcel does not necessarily mean that the rest of the order has also been delivered.
Tracking
When tracking information becomes available, we will send it to the email address used for the order. You can follow available updates on our Track Your Order page. Tracking may take several days after dispatch to display its first carrier scan, and temporary gaps between scans do not necessarily mean that a parcel has stopped moving.
If tracking has not shown a meaningful update for 10 calendar days after dispatch, or the order has passed its latest estimated delivery date, please contact us at helloreluno@gmail.com. We will investigate with the carrier or fulfillment partner.
Delivery address changes
Please review the delivery address carefully before completing checkout. Contact us immediately if a correction is needed. Address changes can be requested only before the order enters fulfillment and cannot be guaranteed. Once fulfillment has begun, we may be unable to recall or redirect the parcel. Additional costs caused by an incorrect or incomplete customer-provided address may be charged before a returned parcel is shipped again.
Delayed, missing, or lost parcels
If tracking shows that a parcel was delivered but it cannot be found, please first check the delivery location, household members, neighbours, and any notice from the carrier. For delayed or missing parcels, Reluno will open an investigation with the carrier or fulfillment partner. If a shipment is confirmed lost, or cannot be located after a reasonable investigation, we will offer an appropriate replacement or refund. This does not limit any rights available under applicable law.
Customs and import charges
Some Reluno orders are shipped by international fulfillment partners. Unless checkout or the order confirmation expressly states otherwise, product prices do not include import duties, brokerage fees, or customs-clearance charges that may be assessed during importation.
If a carrier or customs authority contacts you about a payment or asks for importer information, please do not pay or provide sensitive information before contacting us at helloreluno@gmail.com. Send us a copy of the notice so we can verify the request and advise you on the next step. The recipient is responsible for valid import or clearance charges unless Reluno confirms otherwise in writing.
Contact
For shipping questions, contact helloreluno@gmail.com and include your order number.